Dealing With Difficult Behaviours Training - Adelaide

Coping with Difficult Behaviours Training, Adelaide

Course Outline

Overview

We encounter them all the time, the coworker who makes every team meeting an opportunity to complain, the boss who immediately gets defensive when you try to offer input or feedback, the teammate whose negativity feels as though it sucks all the energy out of every room they enter. Painful work behaviours are more frequent than we'd like to believe, and they can have a huge effect on productivity, team morale and your personal professional wellbeing.

This holistic teaching plan realises the fact that hurtful behaviour is hardly ever malicious. More typically, it's the product of stress, lousy communication skills, unmet needs, or pressures of work that people don't know how to manage in a constructive fashion. Instead of running away from difficult encounters, and wishing aggravating colleagues would turn into someone else, this class provides you with actionable techniques that are proven to work effectively in difficult interactions.

Based on real Australian workplace situations, this training goes beyond theory providing tools you can use straight away. No matter if you're stuck in meetings where you're constantly interrupted, have a co-worker who steals your thunder in credit, or team members who shoot down every idea you offer with a "It can't be done" attitude, learn how to keep your professional standards high while also protecting your work and your own well being.

Curriculum Based Outcomes

At the conclusion of this training, attendees will be able to:

Identify and Categorise Difficult Behaviours

Determine the pattern of bothersome workplace behaviour and not just bad days here and there

Identify what is driving different types of difficult behaviour

Differentiate behaviours that can be addressed with a direct intervention from those to be managed through escalation

Apply De escalation and Communication Techniques

Apply distinct verbal and nonverbal techniques for relieving workplace tensions

How to lay down the law professionally without creating more drama

Model active listening and response to promote constructive conversation.

Develop Personal Resilience Strategies

Keep it together in the face of difficult people

Safeguard personal standards and reputation in tough situations

Practise self care to avoid burnout with difficult coworkers

Navigate Escalation and Documentation Processes

Decide when, and how, you want to bring in the management or HR

The development useful documentation to assist in the resolution process

Know legal and policy context for workplace behaviour standards

What You Will Learn

Learn About Problem People Behaviours You'll learn the most common difficult workplace behaviours, from the chronic complainer to the credit stealer, the micromanager to the passive aggressive colleague. And more importantly, you'll learn to understand what's at the root of these behaviours, whether it's lack of confidence, being out of one's depth, not being equipped properly, or just plain personality clash.

Useful Responses This is not about them, it's about how you deal with them. You get particular phrases you can use to defuse tension without undermining yourself, tips for steering interactions in a more productive direction, and a way to keep holding yourself to professional standards no matter how other people are acting.

Boundaries and Self Preservation Learn how to protect your time, work and mental space without being confrontational. You'll also learn when to confront bad behaviour head on, when to go around it, and how to document patterns if you need to escalate.

Develop Resilience and Confidence Develop the emotional tools to have nasty interactions without losing sleep or hating work. You'll know how to distinguish the behaviour of others from determining your own worth and performance, remaining confident when dealing with the difficult working conditions.

Escalation and Support Processes Learn when to escalate issues through the professional support system and how to present issues to your manager or HR in a manner that results in positive outcomes. Know what you can and can't do regarding workplace behaviour issues.

Summary

This training changes the way you deal with challenges at work and takes you from being in 'reaction mode' to a position of proactive composure. Instead of dodging challenging people or tolerating disruptive behaviour, you'll have a full set of tools to stay professionally effective and healthy.

The skills you learn are instantly usable and have already been trialled in Australian workplaces. You will come away with handy scripts to use in a variety of frequently encountered situations, clear guidance on when to escalate concerns, and the ability to uphold your professional standard independent of others' behaviour.

And best of all, you'll see that addressing difficult behaviour does not have to be the energy sapping affair you may have anticipated. These challenges are manageable (not stressful) if you have the right tools and the right mindset. Understanding workplace bullying patterns and prevention strategies forms an essential component of maintaining a positive work environment.