Dealing With Difficult Behaviours Training - Adelaide

Dealing With Difficult Behaviours Training - Adelaide

You know that colleague who always finds something to complain about in team meetings? Or maybe it's the person who gets defensive the moment you offer any feedback, even when you're trying to help. We've all worked with people whose behaviour can make the simplest tasks feel like you're walking through a minefield. The thing is, difficult behaviour isn't going away - and avoiding these people or hoping they'll change on their own just isn't realistic.

Here's what I've learned from twenty years of helping teams navigate these tricky situations: most people displaying difficult behaviour aren't actually trying to be difficult. They're often stressed, overwhelmed, or just never learned better ways to communicate. But that doesn't mean you have to put up with behaviour that disrupts your work or makes your day miserable.

This training gives you practical tools that actually work in real workplace situations. We're not talking about textbook theory here - we're talking about what to do when someone interrupts you constantly in meetings, how to respond when a colleague takes credit for your work, or how to handle that team member who seems to have a negative comment for every suggestion. You'll learn how to recognise the difference between someone having a bad day and patterns of difficult behaviours that need addressing.

The approach we use focuses on protecting your own wellbeing first, then finding ways to work more effectively with challenging personalities. You'll discover how to set boundaries without creating more conflict, how to have conversations that actually lead to change, and most importantly, how to stay professional when someone else isn't. We also cover when it's time to escalate situations and how to document behaviour patterns if needed.

What You'll Learn:
- How to identify different types of difficult behaviour and what's usually driving them
- Specific phrases and responses that de-escalate tense situations without making you look weak
- Techniques for staying calm and professional when someone is pushing your buttons
- When and how to address behaviour directly versus when to work around it
- How to protect your own work and reputation when dealing with disruptive colleagues
- Strategies for building workplace harassment awareness and prevention
- Documentation methods that actually help if you need to involve HR or management

The Bottom Line:
You'll leave this session with a toolkit of proven strategies that work in the real world. No more dreading interactions with difficult people or losing sleep over workplace conflicts. You'll know exactly what to say and do in challenging situations, and you'll have the confidence to maintain your professional standards regardless of how others behave. Most participants tell us they wish they'd had these skills years earlier - it would have saved them a lot of stress and frustration.